We take
your privacy, and the privacy of your customers, very seriously
at EkoBuzz. If you have any questions about our privacy policy,
contact us.
OUR
PROMISE OF CONFIDENTIALITY
• When you sign up for a free trial, you will not be automatically
subscribed to any promotional emails.
•Your
personal information (and your customer information) will be
kept strictly confidential. It is never sold, given away, or
shared with anyone, unless we're required to by law.
• We do
not send promotional messages to you unless you explicitly request
to receive them.
• We may
send you automated emails asking you if you'd like to activate,
or de-activate your free trial (if you don't use it after a
reasonable time period). We like to remove dormant accounts
from our system, to keep our database clean.
• In order
to use EkoBuzz, you must first complete the "Free Trial"
registration form or a statement of work. During registration
you are required to give contact information (such as name and
email address). We use this information to send you a confirmation
link, which is used to activate your account. You have the option
to provide demographic information (such as income level and
gender) to us; we encourage you to submit this information so
we can provide you a more personalized experience on our site.
• Your contact
lists are stored on a secure EkoBuzz server. We do not, under
any circumstances, steal your list, contact your list, market
to your list, sell your list, or share it with any other party,
unless required to by law. Your contact list is kept strictly
confidential.
• Only carefully
selected, authorized personnel have access (for customer service
and abuse-monitoring purposes) to view system accounts and campaigns.
• We do
not hold your lists hostage, and we do not make it difficult
to reclaim them. You may export (download) your lists from EkoBuzz
at any time. They are your property.
USE OF INFORMATION
• We do
not share your personally identifiable information with any
3rd parties.
• When you
visit our website, we don't automatically collect any personally
identifiable information about you.
• The cookies
we place do not personally identify visitors on our website,
unless the visitor is a registered user of EkoBuzz.
• We temporarily
store session information, so that registered users do not have
to login every time they visit the site.
• We place
temporary cookies on web pages so that we can see how visitors
use our website, but they do not personally identify users
• We place
a transparent tracking url (trackers) on certain web pages to
track the performance of landing pages or online ads placed
on other websites. The trackers do not personally identify any
visitors to our website.
• We do
not partner with or have special relationships with any ad server
companies.
• When we
send emails to our own registered EkoBuzz customers, we'll sometimes
track who opened and who clicked. We do this to measure the
performance of our email campaigns, and to improve our offerings
to specific customer segments.
• We reserve
the right to disclose your personally identifiable information
as required by law and when we believe that disclosure is necessary
to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Web site.
• If we
decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we
deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any,
we disclose it. We reserve the right to modify this privacy
statement at any time, so please review it frequently. If we
make material changes to this policy, we will notify you here,
by email, or by means of a notice on our homepage.
• We use
other third parties to handle secure credit card transaction
processing from our site. When you make purchases on EkoBuzz,
we send your billing information as necessary for the third
party to process your order.
DISTRIBUTION AND COLLECTION OF INFORMATION
• We also
collect information concerning non-personal email marketing
stats from our customers' campaigns (such as open-rates, click-rates,
bounce-rates, and ROI), and assemble reports that you, and other
customers, can use to compare your performance against others
in and/or outside your and their industries. No personally identifiable
information is provided with these reports.
• Likewise,
we reserve the right to collect and disclose any other information
relating to the use of our website to any third party provided
we do not disclose information in a form that can be linked
to a particular customer.
SECURITY
BREACH STATEMENT
• EkoBuzz
will notify you as soon as possible if a breach in security
results in an unauthorized intrusion into our system which directly
or materially affects you or your subscribers, and will subsequently
report the corrective action taken in response to the intrusion.
• When a
campaign is sent, it travels around the Internet from server
to server, and can theoretically be read by prying eyes and
nosy techies and government officials. We have no control over
the security and privacy of your emails and subscribers after
you hit the "Send" button from EkoBuzz. So if you're
sending extremely private information to your recipients, and
require absolute secrecy, email is not the way to go.
EMAILS FROM
EKOBUZZ
• Email
Receipts - When you use your credit card to place an order with
EkoBuzz, you will be receiving an email receipt for your purchase.
• Terminate
your account - If you have not logged into EkoBuzz's system
for 6 months, your account is considered "dormant."
To keep our system clean, we periodically send followup emails
to dormant accounts with a link allowing them to permanently
shut down their accounts.
• System
Alerts - All registered, active (non-dormant), EkoBuzz user
accounts may receive mandatory "System Alert" messages
which usually consist of: planned outages, system improvements
(that may directly affect your account), version updates, point
releases, abuse warnings, and important customer service information.
Our "System Alert" messages are brief and non-promotional
in nature. We promise to keep them as boring as possible.
• Free trial
reminders - If you sign up for a free trial, but never activate
your account or log in, we may send an automatic follow-up email
within a few weeks (in case you never got your login instructions
the first time).
• Automated
responses - If you submit a help ticket to EkoBuzz, our system
might automatically send you a brief survey email, requesting
your feedback on how your issue was resolved. We use this information
to improve our customer service. Submitting a help ticket does
not add you to any mailing list.
• From time
to time, we send a "EkoBuzz News" email newsletter
to registered users who affirmatively select the "opt-in"
checkbox in their account settings for "Yes, send me EkoBuzz
News." We do not automatically send this newsletter to
all users. If you opt-in, then later change your mind you can
click the "unsubscribe link" that we include in every
newsletter
